Shipping and Refund Policy – Imperial Motion

SHIPPING:

ORDERS RECEIVED BY 12 PST WILL SHIP SAME DAY

ALL OTHER ORDERS WILL SHIP BY THE FOLLOWING DAY

ORDERS ARE NOT PROCESSED ON THE WEEKENDS.  IT WILL BE PROCESSED NO LATER THAN WEDNESDAY.   FRIDAY AFTER 12:00 PM IS CONSIDERED WEEKEND ORDERS

TRACKING NUMBERS WILL BE EMAILED TO YOU AT THE TIME OF SHIPMENT

 

CHANGE OF ADDRESS: 

Any changes in shipping address after placing the order will incur $15.00 service charge by UPS

Please make sure to put the correct shipping address info in order to avoid these extra charges by UPS

IM can help you setup a WILL-CALL option so that you can pick up the package at the nearest UPS location to the original shipping address

This will be free of charge

 

REFUND POLICY: 

IF YOU ARE NOT SATISFIED WITH YOUR ONLINE PURCHASE YOU MAY RETURN ITEMS FREE OF CHARGE WITHIN 30 DAYS OF ORIGINAL PURCHASE

TO QUALIFY FOR A MERCHANDISE REFUND, ITEMS MUST BE RETURNED IN ORIGINAL, UNUSED CONDITION WITH ORIGINAL TAGGING

A RETURN LABEL WILL BE PROVIDED IN YOUR ORDER

AFTER 30 DAYS IF YOUR PRODUCT IS DEFECTIVE FOR ANY REASON WE WILL EXCHANGE FREE UP TO 60 DAYS FROM TIME OF PURCHASE

 Exchanges should be shipped to the following address:
 
Imperial Motion
2920 S. Steele St.
Tacoma, WA 98409